We accept all major payment options, including credit/debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are SSL encrypted to ensure your data is secure at all times.
Can I change or cancel my order later?
As long as your item hasn't been shipped, we can make size or address changes or cancel your order. Please contact us as soon as possible at support@pixelschmied.de, including your order number.
Is my payment secure?
Yes. Our store is hosted on a PCI-DSS compliant platform and uses 256-bit SSL encryption. We do not store full payment details on our servers.
2. Shipping & Delivery Times
Which countries do you deliver to?
We currently ship throughout Germany and to the USA. More countries will follow soon.
How long does shipping take?
Our products are manufactured on demand. Production: 2–5 business days. Delivery (to Germany): 2–4 business days. International shipments can take 5–10 business days depending on the destination.
How much does shipping cost?
Shipping costs are automatically calculated at checkout (Germany: €4.99). Free shipping within Germany for orders over €50.
Can I track my shipment?
Yes. As soon as your package leaves our warehouse, you will receive an email with a tracking link.
3. Returns & Exchanges
Is something not right? How do I exchange it?
You have 30 days from receipt to exchange items for a different size or color. Simply send us an email to support@pixelschmied.de – we'll send you the next steps.
How does a refund work?
After receiving and inspecting the return, we will automatically refund the purchase amount to the original payment method. Depending on the payment provider, the credit may take 5-10 business days.
Are there any products that cannot be exchanged?
Personalized items (e.g. shirts with your own name) are excluded from the return policy unless the item is defective.
4. Product information
How do I care for my textiles properly?
Washing: inside out, max. 30°C Drying: air dry or tumble dry at low temperature Ironing: do not iron directly onto the print; iron inside out is best
What sizes do you carry?
Most shirts and hoodies range in size from XS to 3XL. You can find a detailed size chart on each product page under "Size & Fit."
Do you use sustainable materials?
Many of our collections are made from organic cotton or recycled fibers. Details about the material and origin can be found in the product description.
5. Customer account & data protection
Do I need to create an account to order?
No, you can check out as a guest. However, a customer account offers you benefits such as faster orders, order history, and exclusive promotions.
How do you protect my personal data?
We adhere to the GDPR guidelines. Your data will be used exclusively for order processing and customer service. It will not be shared with third parties for marketing purposes. For more information, see our privacy policy .
6. Contact
I have a question that hasn't been answered here – how can I reach you?
Send us an email to info[at]pixelschmied.de or use the contact form. We will respond within 24 hours (working days).